Support
Financial Software for the Business Professional
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If you have a question about how to install, how to get started, or just don't quite understand how Profit Plan calculates break-even or have any other such general question during your first thirty days as a new client, just pick up the phone and call! After the first thirty days, please do feel free to call. Yes, we will then ask you to sign up for an Annual Technical Support policy at $169 for the year. But once signed up, you can call us any time you wish over the following full twelve months and we are there to serve. Registered yet? If not, please feel free to use our on-line Registration Form just to provide us with the minimums. Then we can keep you abreast of the latest developments and also find you in our database when you call or email with a question! Profit Plan v2007 Upgrade EditionIf you are running a pre-v2007 edition of Profit Plan you might want to consider upgrading to the latest and greatest! Since Profit Plan was first released in 1997 we have been listening to our clients. With each new release we have added many small refinements to make your life easier and a few of those major enhancements that you said you really wanted to see. So, if your are not yet running with the latest and greatest, feel free to use the link below to browse through some of what's new in Profit Plan v2007. Then, to upgrade, surf over to our No-hassle Upgrade form, or order on-line from our sister site's secure Buy Now page. (You can even download a full Profit Plan v2007 Upgrade Edtion, if you want to forgo the printed manual.) My Model Does Not Proof!While your financial models can prove extremely rewarding when ultimately complete, the process of analyzing your business and building a planning model may be one of the most difficult and the most rewarding tasks you will ever face as a CFO/CEO or consultant. So don't let the mechanics frustrate you. If you just can't quite figure out why your balance sheet won't balance or your financials proof, we are here to help. But typically if you can't figure it out, we will need your help before we can. So, when it doesn't "proof", save us all a bunch of time and e-mail a copy of your financial model to us before you call. That way, we will be able to actually see just what your problem is. Together we can then dig under the hood to see just what needs adjusting. And in the process, we just might be able to suggest ways your model might be improved to reflect how your firm now operates or how your new plans might impact old relationships. Of course we always treat your data with utmost confidentiality, as you would expect. Installed Quickbooks 2003 and Profit Plan v2003 or earlier Won't Run Anymore???If you installed QuickBooks 2003 Premier or the Quickbooks 2003 Contractors Edition on the same computer with our venerable Profit Plan v2003 or earlier, a conflict with components installed by QuickBooks won't let Profit Plan run. Click here for more information and a cure. Profit Plan no longer used the same components as those QuickBooks began shipping in 2003, simply to avoid this conflict. As a side benefit, Profit Plan's BizPlan module now has a much more robust word processor built right into it! Windows XP SP-2 Can Slow Networks Using Both TCP/IP and Pier-to-pier Print sharing...Through experimentation, we have discovered the following condition can severely slow network access for Profit Plan, if it has been installed on a PC using Windows XP SP-2 and
Through experimentation, we have found that removing any reference to shared printers from the affected PC's Printers & Faxes listing should solve the issue, after rebooting the PC. We have also found an effective free patch available on the internet at http://www.lvllord.de to bypass this SP-2 "feature". We have used that patch successfully. How to E-mail A Company Model for Support with Profit Plan v2003 and later editions.If you are using Profit Plan v2003 or later, it's really simple. Open the model you want to send. Then use Profit Plan's File / Send / Entire Model(zipped) menu option to save, zip, and attach the zipped model to a new email message. Indicate who it is from and what you would like us to review. We will send back an acknowledgment when we open up the model and will be expecting your call If you have Profit Plan v2005 or later, it is even easier. You can ALSO send unopened models without bothering to load them into Profit Plan. Simply select File / Send / Previously Zipped Model(s) and click on any zip file you might want to attach to your email! How to E-mail A Company Model for Support with Profit Plan v2001 or earlier editions.If you are running an early version of Profit Plan on Window XP or later, a built in a compression (zip) function is directly available from the Windows Explorer. To use it, simply highlight all the files in your model's folder that begin with the same name. Then right-click and select "Send To / Compressed (zipped) Folder" to create a zip the the model. The " compressed folder" created in reality will be a standard zip file containing all the files you selected and have the same name as your model.
Profit Plan v2001 also has the ability to "Zip" all the component files that comprise a company model into a single compressed archive file. But it does not automatically create a new email message and attach the resulting file for you. So, to compress your model into a "zip" file, select File / Save As Zip from the main menu instead. Profit Plan will first perform a normal Save As operation, to insure the stored model is current. Then it will make an "Zip" archive backup of that model. Next, open your email program and attach the resulting zip file to a new email message. Tell us who this is from, what you would like us to review, and send the email to support@profitplan.net. We will send back an acknowledgment when we open up the model and will be expecting your call! For example, suppose your current model is called "Great New Idea.fmp". Choose File / Save As Zip. The Save As Zip dialog will default to the name "Great New Idea.zip". Click OK, and the entire "Great New Idea.fmp (Financial Master Plan) will be saved as usual. Then a single file named "Great New Idea.zip" will be created containing all components that make up the financial master plan model. This will typically appear in your Profit Plan working folder, which is "C:\Profplan" by default. Next, if you are using MS Outlook Express for e-mail, you would then start a new e-mail message to support@profitplan.net. Use the paper clip icon on Outlook's toolbar to open the Attach dialog. Use it to attach "C:\profplan\Great New Idea.zip" to the message. Enter a subject and message to help us know what to look for, and then hit the Send button! We will usually acknowledge within 2-4 hours. If anxious, give us a call at (425) - 483-0850 to let us know it is on the way! Sending Company Model with Older Profit Plan EditionsWhile not as convenient as with Profit Plan v2001+, you can also send us your company model with the aid of an archiving product such as WinZip®. (Although we have absolutely no affiliation with WinZip, other than as a satisfied user, we do recommend it for uses such as described below.) To archive and send your model to us, proceed as follows:
So you don't have a Zip Program? (like WinZip, pkzip, etc.)
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